有人說：進入公司半年，都沒有碰到什么大客戶，小客戶接了沒利潤，不想接，很難找到自己的定位，不知道如何去開發(fā)客戶。

這是一個范圍很大的問題，每個行業(yè)不一樣，做外貿(mào)很多時候都是相通的，換湯不換藥。反復(fù)講的就是，新人要端正心態(tài)，沉下心來，多積累，無論大小客戶，先服務(wù)好，隨著時間的推移，經(jīng)驗的積累，只要方向正確，在合適的平臺，慢慢都會形成質(zhì)變。

今天給大家分享一個優(yōu)秀銷售通過電話如何成功撬動多封郵件不回復(fù)的客戶：(以下是對話內(nèi)容)

A:hi xxx, good morning, how are you？this is xxx from xxx.

B: oh, xxx, we are great, thanks. xxx?

A: yes, after few emails communication, I think you are interesting in our products. and we also have confidence to give you support to get big market in locally.

B: yes, we got your emails.

A: But I haven't receive your feedback after giving you quotation.

And I am wondering do you have any other concerns?

B: oh sorry, those days very busy and time is very limited.

A: yeah, I know your time is very valuable and we are also open to talk all details together.

In fact, I hurry recommend you take some samples to test. after that, if you still feel of our quanlity and service not give you confidence.

I think you can choose some other products, don't worry.

B: ok, we need to respongsible for our clients.

A: Yeah, I believe you also be responsible for your users, right?

B: Yes, sure.

A:So, after all, I think the most important thing is the reputation, right? so I think you are looking for some cost effective products.

Actually, I made a benchmark of all our products and your local, how about sharing with you for reference?

B: wow, sounds great. that will be very useful for us.

A:Yes, I think it's valuable for you.

B: thanks so much for your effort. you really work hard.

A: For sure, it's our job you know.

Do you think I can receive your feedback this week？

B: I will check soon and get back.

A:Yes, because we can see what we can do that, right?

We also hope we can not wast your time.

B: ok, waiting for your information.

A: Yeah, let's do it. ok, so I will send you the benchmark today. and I will get you feedback this week, ok?

B: thank you, we will.

A: Ok, thank you, have a nice day, bye!

大家可以參考一下對話的思路，共情，站在客戶的角度，要提供對客戶有價值的內(nèi)容等，更容易打動客戶的心。

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