一、亞馬遜賬號被關(guān)申訴郵件范文模板

小編為大家整理了一系列的亞馬遜申訴郵件，主要有下列情況：亞馬遜賬號被關(guān)申訴、亞馬遜產(chǎn)品品牌侵權(quán)申訴、 亞馬遜跟賣申訴、亞馬遜賣違禁品申訴、亞馬遜被關(guān)聯(lián)申訴。以及亞馬遜申訴時(shí)間和途徑介紹。

Dear Amazon seller support:

This is * (店鋪名) writing to you.

第一部分：先向亞馬遜標(biāo)識感謝，之后介紹下店鋪已經(jīng)取得的成績（開店時(shí)間、訂單量交易額）最后表明意識到自己的錯(cuò)誤，闡釋原因。

As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for listings and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!

第二部分：列出整改措施（提高高標(biāo)準(zhǔn)服務(wù)、熟悉亞馬遜店鋪規(guī)則等等）

If we get the valuable selling chance on Amazon, we will do as follows:

1. Absolutely, we will learn through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.

3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.

4.Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.

5.Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.

6. We will build up our own ERP to manage the running for Amazon selling.To control customer services and shipping services with accurate data.

第三部分：結(jié)尾標(biāo)識再次懇請亞馬遜給予自己一次機(jī)會

Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.

Look forward to receive your reply.

Best regards

店鋪名

二、亞馬遜產(chǎn)品品牌侵權(quán)申訴郵件模板范文

大家和小編一起首先先總結(jié)下侵權(quán)出現(xiàn)的情況以及整改方向：

檢查了店鋪listing的標(biāo)題、描述、圖片、五點(diǎn)描述和關(guān)鍵詞，承諾以后不會再有品牌侵權(quán)的錯(cuò)誤（即陳述自己的行動）。

如果我們發(fā)現(xiàn)任何侵犯知識產(chǎn)權(quán)的產(chǎn)品或清單，我們將銷毀這些產(chǎn)品或刪除這些清單；

注意和學(xué)習(xí)平臺的所有政策和規(guī)則。日后上架產(chǎn)品，會先核實(shí)知識產(chǎn)權(quán)問題，確保產(chǎn)品不會違反任何其他賣家的品牌權(quán)益或?qū)＠麢?quán)益，或復(fù)制他人的標(biāo)題、圖片和描述。

我們將留意所有在售的產(chǎn)品，如果有顧客反饋不滿意或投訴產(chǎn)品有問題，我們承諾會在XX小時(shí)內(nèi)幫客戶解決問題，為客戶提供最好的購物體驗(yàn)（讓亞馬遜相信你是為客戶著想）

日后出售的產(chǎn)品將由自己親自設(shè)計(jì)商標(biāo)和設(shè)計(jì)產(chǎn)品包裝，向亞馬遜保證產(chǎn)品都是真實(shí)的，而不是直接從供應(yīng)商渠道直接采購，以防止任何可能出現(xiàn)的商標(biāo)侵權(quán)和包裝設(shè)計(jì)侵權(quán)的情況發(fā)生（如果有條件的話）。

如果有任何銷售問題，我們將盡快向亞馬遜尋求幫助，而不是盲目銷售，避免再次觸犯亞馬遜規(guī)則。

郵件范文：

第一部分：對亞馬遜通知表示感謝

Dear Amazon seller support, Thank you for your concern of our account.

第二部分：表明已經(jīng)反思已經(jīng)找出了問題的原因，表示歉意

We received a notification today that our selling privilege has been removed because we infringe intellectual property rights. We immediately check the listings.

Firstly we are very sorry about our ignorance, we are new to Amazon selling which started business on amazon in August,we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product has its own brand, to this point we acknowledge it is our fault.

第三部分：整改建議，懇請亞馬遜再給自己一次機(jī)會

We had removed the listings and promise we won't sell it again on Amazon. Would you offer the owner's contact information ? I want to do a apologize to him for my ignorance and sorry for the damage to other's benefit . Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and excellent customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.

If you can give us a chance, we will do as follows:

1. Absolutely, we will see through all the policies and rules about selling on your platform.

2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.

3. I will check all my products sold, if the customer reflects any dissatisfaction or product problems, I will be here within 12 hours for them to solve the problem , and offer them the best shopping experience, please trust me.

4. If any selling questions, we will consult Amazon for help as soon as possible,rather than sell blindly.

三、亞馬遜跟賣賣違禁品申訴模板范文

這部分郵件寫作套路和上面介紹的兩種情況類似，如果真的是存在跟賣或者銷售違禁品的情況要成人錯(cuò)誤，找出原因，表明整改意愿和整改措施。如果錯(cuò)在什么誤會也要在郵件中盡量闡釋清楚。

四、亞馬遜被關(guān)聯(lián)申訴郵件模板范文

關(guān)于這類被關(guān)聯(lián)申訴的情況，模板和上訴幾種情況類似，主要是下面這些要點(diǎn)：

第一部分：強(qiáng)調(diào)你只有一個(gè)賣家賬號，并且賬號的行為表現(xiàn)良好，并沒有違規(guī)的幾率，而且還是優(yōu)質(zhì)賣家，也可以舉些例子，比如說自己的產(chǎn)品很受歡迎，銷量好、五星review很多之類的情況說明一下。

第二部分：試著提出重新核查或者告知關(guān)聯(lián)了什么賬戶才導(dǎo)致被封號

第三部分：最后保證你會嚴(yán)格遵守亞馬遜的規(guī)則，提供更好的服務(wù)和商品給顧客。

我們還需要注意的是，如果賣家的賬戶和違規(guī)賬戶關(guān)聯(lián)，那么一般情況下，申訴成功的概率很低。如果是賣家的賬戶和買家賬戶關(guān)聯(lián)，有很大的概率申訴成功。

五、亞馬遜在哪申訴？亞馬遜投訴中心位置？

1、亞馬遜總裁貝索斯的郵箱：

jeff@amazon .com

2、亞馬遜官方郵箱：

notice@amazon .com

seller-evaluation@amazon .com

pq-review@amazon .com

account-confirmation@amazon .com

cn-seller-verification-enquiry@amazon .co.uk

3、亞馬遜VE申請郵件：

vendorexpress@amazon .com

4、審核賣家評級表現(xiàn)：

seller-performance-policy@amazon .com

5、品牌外觀專利侵權(quán)：

copyright@amazon .com

6、知識產(chǎn)權(quán)侵權(quán)解決后撤訴

US:notice@amazon .com

UK:notice@amazon .co.uk

FR:notification@amazon .fr

DE:benachrichtigung@amazon .de

IT:notifica@amazon .it

ES:aviso@amazon .es

IN: notice@amazon .in

MX:notice@amazon .com.mx

7、亞馬遜賬號凍結(jié)后的余額處理：

payments-funds@amazon .com

8、店鋪被關(guān)閉貨款申訴郵箱

US:merchant-reserve-inquiry@amazon .com

CA:payments-investigate@amazon .ca

UK:payments-investigate@amazon .co.uk

FR:investigation-amzpayments@amazon .fr

DE:payments-nachforschungen@amazon .de

IT:payments-investigate@amazon .it

ES:investigacion-pagos@amazon .es

IN:payments-investigate@amazon .in

MX:payments-funds@amazon .com.mx

9、受惡意攻擊或者敲詐郵件：

標(biāo)題：「feedback abuse report」 + 「賣家店鋪名」發(fā)送到：investigate@amazon .com

10、帳號不能登錄怎么移除FBA庫存?

聯(lián)系亞馬遜付款的郵箱：payments-investigate@amazon .com;

詢問你的產(chǎn)品清單，告訴他需要移除庫存，他會給你一個(gè)產(chǎn)品清單和移除庫存的費(fèi)用，如果你的賬號余額不足的話會給你一個(gè)亞馬遜的收款賬號，你按要求把錢轉(zhuǎn)過去，然后再回郵件告訴他，把地址給他，就給你移除了。

11、產(chǎn)品質(zhì)量(PQ)問題申訴 (例如產(chǎn)品被下架)

US:seller-performance-policy@amazon .com

UK:seller-performance-policy@amazon .co.uk

FR:politique-performance-vendeur@amazon .fr

DE:verkaeufer-performance-richtlinie@amazon .de

IT:performance-venditore-politiche-di-condotta@amazon .it

ES:politicas-performance-vendedor@amazon .es

IN:seller-performance-policy@amazon .in

MX:politicas-performance-vendedor@amazon .com.mx

12、亞馬遜各站點(diǎn)績效團(tuán)隊(duì)郵箱：

US: seller-performance@amazon .com

UK: seller-performance@amazon .co.uk

FR: performance-vendeur@amazon .fr

DE: verkaeufer-performance@amazon .de

JP: alliance@amazon .co.jp

ES: performance-vendedor@amazon .es

IT: performance-venditore@amazon .it

CA: seller-performance@amazon .ca

用登錄郵箱使用英語發(fā)送，發(fā)郵件時(shí)態(tài)度誠懇、并在末尾再次注明你的登錄郵箱，方便對方查詢。

13、亞馬遜投訴跟賣的入口：

A.從AM后臺Contact Seller Support開case投訴， Report a violation

https://sellercentral.amazon.com/hz/contact-us

B.以權(quán)利人身份投訴侵權(quán) https://www.amazon.com/gp/help/reports/infringement

C.以買家身份test buy投訴 http://www.amazon.com/gp/help/reports/contact-us

D.品牌+律師信 專利+律師信 amazon exclusive 重度垂直的產(chǎn)品策略

六、亞馬遜申訴一般多久？亞馬遜不回復(fù)申訴郵件怎么辦

1、等待回復(fù)的應(yīng)該時(shí)間不會太長，一般2天之內(nèi)就會有回復(fù)；

2、如果收到的回復(fù)是處理方案不完整，那就繼續(xù)補(bǔ)充完善方案吧；

3、如果亞馬遜要求你重新修改行動計(jì)劃，可能需要3周之后才能得到回復(fù)；

4、如超過7天沒有回復(fù)申訴郵件，可再發(fā)一次申訴。

（來源：環(huán)球華品網(wǎng)）