做外貿(mào)你的回復話術(shù)往往影響到你是否能開單外貿(mào)小白常常提出的都是利己的觀點，因為太想開單而忽視了客戶的感受然而真正懂外貿(mào)的，善于拿捏客戶心理，一兩句利他的話術(shù)就能把握客戶的心心從而順利開單!一起來學學這組利他性話術(shù)

一、利他話術(shù)

1. This is a very normal thing, allcustomers before understanding theproduct is too expensive.

這是很正常的事情，所有客戶在了解產(chǎn)品之前都是嫌貴的。

2. i send you the information, can let youchoose the product, avoid a lot of detours

我給你發(fā)的資料，可以讓你在選擇產(chǎn)品的時候呢，少走很多彎路的。

3.The market is so competitive now thatno compa.ny would be foolish enough tosell a product of the same Quality at ahigher price than anyone else unless thecompa.ny is not big at all.

現(xiàn)在市場競爭這么激烈，任何一家公司都不會傻到把同等質(zhì)量的產(chǎn)品，賣到比別人更高的價格除非這家公司壓根就不相做大。

4. l am very confident about our products,and you can choose after comparing them

我對我們的產(chǎn)品非常有信心，可以讓你在對比以后再來選擇。

5. No worries about the product, is the bestproduct.

沒有后顧之憂的產(chǎn)品，才是蕞好的產(chǎn)品。

6. lt's true that our prices are higher, butmany customers know our prices arehigher, and they still choose us, notbecause they have more money, butbecause they choose between low priceand Quality.

我們的價格的確是更高一點，但很多客戶明知道我們的價格更高一點，蕞后還選擇了我們，并不是因為他們錢多，而是他們在低價和品質(zhì)之間做出了選擇。

7. Good product Quality is only thepremise, the follow-up service is alsoreliable is the key.

產(chǎn)品質(zhì)量好只是前提，后續(xù)的服務(wù)也要靠譜才是關(guān)鍵。

8. The Quality of the product is the resultthat you finally see with your own eyes. Nomatter how much I said before thecooperation, it has not happened yet. Thebeauty after you use it is true.

產(chǎn)品質(zhì)量的好壞，是你蕞后親眼所見的結(jié)果在合作之前我說的再怎么天花亂墜，那也是還沒有發(fā)生的事情，你用過之后美到的才是真的。

二、客戶都愛聽的感謝客套寒暄話術(shù)

如果我們?yōu)榭蛻籼峁┑漠a(chǎn)品或服務(wù)得到他們的認可，讓他們感覺跟你做生意很開心?？倳盏剿麄冇芍缘母兄x，其實這個時候你內(nèi)心一定也非常開心

我們不僅僅是為了表示感謝，更是為了之后能更好的合作。今天就跟大家分享一些外貿(mào)商務(wù)活動中表示感謝的英文客套和寒暄話術(shù)，

1 Thank you for keeping us informed abouthow best to serve your needs. Together, wemade this business a success.

感謝您讓我們知道如何才能更好地滿足您的需求，從而促成我們的合作成功。

2 We would like to thank you for doingbusiness with our company during the thirdquarter of the year. Once again, thank youfor your support.

非常感謝貴公司在今年第三季度與我公司建立業(yè)務(wù)合作關(guān)系。再次感謝您的支持。

3 We are writing to thank you for doingbusiness with us. Great people look forwardto great innovations. We're committed toproviding you with innovations to meet allyour needs and expectations.

我們在此感謝您與我們商務(wù)合作。向您這么優(yōu)秀的人肯定會更期待有好的創(chuàng)新能力。我們致力于為您提供具有創(chuàng)造力的產(chǎn)品，希望能滿足您的需求和期望。

4 Thank you for believing in us. We promiseto always provide our partners with theexcellent service that they deserve. Thankyou again!

謝謝您對我們的信任。我們承諾始終為我們的合作伙伴提供他們應(yīng)得的優(yōu)質(zhì)服務(wù)。再一次感謝您!

5 Your partner at [insert name of company]would like to take this opportunity to thankyou for your continued patronage. We wishyou the very best as we look forward to aprosperous new year.

您在[公司名稱]的合作伙伴，謹借此機會向您表示感謝，感謝您一直以來的惠顧。我們向您致以最良好的祝愿，期待繁榮興旺的新年。

6 Thank you for the continued trust youhave put in our brand. Our ongoing successrelies on the loyalty and support ofcustomers like you. We look forward to anenjoyable business experience with you.

感謝您一直以來對我們品牌的信任。我們持續(xù)的成功是依賴于像您這樣的客戶給予的忠誠和支持。我們期待與您合作愉快。

7 We sincerely appreciate the trust andconfidence you have in us. Let me reassureyou again or our commitment to serving youwith courtesy and respect for many years tocome.

我們衷心感謝您對我們的信賴和信心。我再次向您保證，在未來的日子里，我們將以禮貌和尊重的態(tài)度繼續(xù)為您服務(wù)。

8 Our business is growing because of yourcontinued patronage. Thank you for yourbusiness, and have a great holiday season.

由于您的不斷光顧，我們的業(yè)務(wù)日益發(fā)展。感謝您的惠顧，祝您節(jié)日愉快!

9 Our brand innovation wouldn't have beenpossible if you didn't give us feedback aboutour products and services.

如果您不向我們提供有關(guān)我們產(chǎn)品和服務(wù)的反饋，那么我們就不可能進行品牌創(chuàng)新。

10 Thank you for your genuine interest andconfidence in our brand. We're what we aretoday because of your patronage.

感謝您對我們品牌感的真摯興趣和信心。我們之所以能取得今天的成就，得益于您的惠顧。

三、價格談判話術(shù)

討價還價：

1. Could you give us your target price?

你能給我你的目標價嗎?

2.USD 4.8 is our bottom price and we need tokeep good quality for you. We don't want youto get many complaints from your customersand hope to cooperate with you for a long time.

4.8美金是我們保證高質(zhì)量前提下的最低價了，畢竟我們不想讓你們后期收到很多消費者的投訴，并且希望與你長期合作。

3.l have to check and talk to my manager indetails and we have to recalculate the cost tosee if we still have any room for you.

我要和經(jīng)理檢查和討論一下細節(jié)，重新計算成本看是否還有讓利空間。

4.My offer was based on reasonable profit, noton wild speculations.

我的報價以合理利潤為依據(jù)，不是漫天要價。

5.l agree with you there. But ó percent is toobig a difference.

這點我同意，但是6%這個差價太大了，

不能降價的原因：

1.You know the cost of raw material hasincreased almost twice as before. So we can notkeep the same price. This is the same problemin the industry.

因為原材料成本比以前增加了兩倍，所以我們不能保持原來的價格，這也是整個行業(yè)目前的問題。

2. The lack of laborer is getting worse.

勞動力缺乏越來越嚴重。

3.We can show you the figures of increasingprices for raw material and Labor salary.

我們可以告訴你和原材料和工人工資上漲的數(shù)字。

4.We find it difficult to reduce our price by 5%，because the freight and cost of raw materialare going up.

我們真的很難減價5%，因為原材料的成本，運費都在上漲。

拒絕減價：

1.While we appreciate your cooperation, weregret to say that we can't reduce our price anyfurther.

我們很感謝與您的合作，但很抱歉我們不能再減價人

2.We are sorry to tell you that we can not pulldown the price for you.

我們很抱歉，不能降價給您。

3. It's not possible for us to make any sales atthis price.

我們實在無法以這種價格銷售

4.This is our rock bottom price, l can not moveanymore.Pleaseunderstand our difficultsituation.

這是我們的最底價，不能再讓步了，請理解我們的難處。

同意減價：

1.The utmost (best)we can do is to reducethe price by 2%.

我們最多能減價百分之二

2.Our factory did not make any money fromthis deal. But we look forward to long-termbusiness with you.

這單生意我們工廠沒有賺錢，不過我們期待和您長期合作。

3.OK, Since it is a big order, l think l will acceptyour price.

好的，基于訂購數(shù)量大，我接受你的價格

4.Well,for a good start to our businessrelationship, we will make it 3 percent.

好吧，為了我們的業(yè)務(wù)關(guān)系有個良好的開端，我同意給3%的折扣。

5.We could reduce our price by 5% if you placea substantial order with us.

如果你們訂貨量大的話，我們可以減價5%。