做外貿(mào)的小伙伴們談單的時(shí)候，別老那么嚴(yán)肅，得像跟朋友聊天一樣，給文字加點(diǎn)人情味。讓客戶覺(jué)得，嘿，你這人挺貼心的，不是光為了賣(mài)東西給我。這樣，他們下次肯定還愿意找你。

1：傾聽(tīng)和理解

我聽(tīng)到了您的關(guān)注點(diǎn)，我想確保我完全理解了您的需求。您能詳細(xì)告訴我更多嗎？

I heard your concerns and I want to ensure that I fully understand your needs. Can you tell me more in detail?

2：個(gè)性化的關(guān)注

我記得您上次提到過(guò)您喜歡XX，我們剛好有相關(guān)的新產(chǎn)品/服務(wù)，我覺(jué)得您可能會(huì)感興趣

I remember you mentioned last time that you like XX. We happen to have a new product/service related to it, and I think you may be interested

3：展現(xiàn)同理心

我能理解這種情況可能會(huì)讓您感到不便，讓我看看我們能如何幫助您解決這個(gè)問(wèn)題

I understand that this situation may cause inconvenience to you. Let me see how we can help you solve this problem

4：積極的肯定

非常感謝您選擇我們的產(chǎn)品/服務(wù)，我們非常珍視您的支持，并致力于為您提供優(yōu)質(zhì)的服務(wù)體驗(yàn)

Thank you very much for choosing our product/service. We value your support and are committed to providing you with a high-quality service experience.

5：提供專(zhuān)業(yè)建議

根據(jù)我的經(jīng)驗(yàn)，我建議您可以考慮XX方案，這樣可以幫助您更有效地達(dá)到目標(biāo)。

Based on my experience, I suggest that you consider the XX plan, which can help you achieve your goals more effectively.

6：共享個(gè)人經(jīng)驗(yàn)

我自己也遇到過(guò)類(lèi)似的情況，我發(fā)現(xiàn)XX方法非常有效。不知道您是否愿意嘗試一下？

I have also encountered similar situations myself, and I have found that the XX method is very effective. I am not sure if you are willing to give it a try?

7：及時(shí)的回應(yīng)

我會(huì)立即處理這個(gè)問(wèn)題，并盡快給您一個(gè)答復(fù)。您能告訴我方便聯(lián)系的方式么？

I will address this issue immediately and give you a response as soon as possible. Can you tell me a convenient way to contact me?

8：展現(xiàn)感激之情

我們非常感激您提供的寶貴反饋，這有助于我們不斷改進(jìn)并更好地服務(wù)您和其他客戶。

We greatly appreciate your valuable feedback, which will help us continuously improve and better serve you and other customers.

9：建立未來(lái)聯(lián)系

我很高興能與您合作，希望這只是我們合作的開(kāi)始。如果您有任何疑問(wèn)或需要進(jìn)一步的幫助，請(qǐng)隨時(shí)聯(lián)系我。

I am glad to work with you, and I hope this is just the beginning of our collaboration. If you have any questions or need further assistance, please feel free to contact me at any time.

10：結(jié)束語(yǔ)的溫馨

感謝您今天的時(shí)間，期待不久的將來(lái)再次與您交流。祝您有一個(gè)美好的一天！

Thank you for your time today. Looking forward to communicating with you again in the near future. Wishing you a wonderful day!