一些紅板磚外貿(mào)開(kāi)發(fā)信用戶提出下面這些問(wèn)題（我們也從后臺(tái)看到有人搜索過(guò)類似的問(wèn)題）：

• 我得知一個(gè)關(guān)系很好的海外客戶感染了新冠肺炎，我要怎么回復(fù)？

• 海外客戶家人因?yàn)樾鹿谌ナ?，客戶和我認(rèn)識(shí)很多年了，平時(shí)關(guān)系就像朋友，我要不要說(shuō)點(diǎn)什么？怎么說(shuō)才是最恰當(dāng)?shù)模?/p>

為此，紅板磚為大家準(zhǔn)備了一些用于安慰感染了新冠肺炎的客戶的英文問(wèn)候，這些例句和表述可以在郵件或即時(shí)通訊工具中使用。

在此，紅板磚團(tuán)隊(duì)也祝福你，你的家人，你的海外客戶都健康平安。

01 如果得知客戶感染新冠肺炎可以參考的安慰例句

I’m here to listen and talk whenever you need, even if that’s a year from now.

讓你的客戶知道，你對(duì)他們悲傷的傾聽(tīng)是沒(méi)有時(shí)間限制。

My deepest sympathies go out to you, my friend. May you find comfort and peace during this difficult time. Know that I’m here for you.

這些話讓你的客戶/朋友知道，你正和他一起經(jīng)歷困難。讓他知道你可以在他需要的時(shí)候提供支持。這些支持和鼓勵(lì)的話語(yǔ)為正在悲傷中的人提供了一些很大的安慰。

I’m here for you if you ever need to talk.

讓你的客戶知道，如果他們需要向任何人伸出援手，你是可以傾訴的。

I can’t imagine how you must be feeling. If you need anything please let me know.

共情在這個(gè)時(shí)候是很重要的。

I know that you’re going through a tough time. I also went through this. I’m going to check in with you.

當(dāng)一個(gè)人感覺(jué)不好的時(shí)候，很難伸出援手。所以讓別人知道你會(huì)跟進(jìn)他們，這是一個(gè)堅(jiān)實(shí)的方式來(lái)安慰他們。

Can I get you anything?

伸出援手，并且陪伴他們。

How can I help you?

也許你要聯(lián)系的人也不需要什么幫助，但也許你的安慰可以在其他方面有所幫助。

I know what you’re going through and if you need to talk I am here for you always.

如果你也經(jīng)歷過(guò)類似的事情，你更能明白和理解他們的悲傷和壓力，告訴他們你知道那是什么感覺(jué)，這可以讓對(duì)方感覺(jué)不那么孤獨(dú)。

If you need to talk I’m here for you 24/7.

提供全天候的服務(wù)，可以提供一種安慰，知道總有一個(gè)人是可以找來(lái)說(shuō)說(shuō)話。

I heard the news, my friend. I can’t even begin to understand what you are feeling, but I want you to know that I’m here for you. I’m sending you my condolences. I’ll be checking in on you to see how you are doing.

你的朋友可能還沒(méi)準(zhǔn)備好在消息剛傳來(lái)時(shí)和你說(shuō)話，但他們需要知道，只要他們準(zhǔn)備好了，你就會(huì)出現(xiàn)。按你說(shuō)的做，以適當(dāng)?shù)臅r(shí)間間隔跟進(jìn)檢查你朋友的情況。

I’m so sorry to hear this sad news. I’m thinking of you and your family at this time. Please let me know how I can help.

當(dāng)你表示慰問(wèn)時(shí)，如果你附上以某種方式提供幫助的提議，是更有意義的。他們可能也在慌亂中，但知道你愿意提供幫助，這可以減輕他們此時(shí)的負(fù)擔(dān)。

02 如果得知客戶家人因感染新冠肺炎不幸離世可以參考的安慰例句

I heard about your loss and I know that you’re going through a difficult time right now. I’m here.

如果你聽(tīng)說(shuō)了客戶的親戚或朋友的不幸離世，你可以發(fā)一條短信，讓他們知道你很同情。

Please accept my condolences on the passing of your partner. It is an honor to have known such a great person, and I will truly miss them.

不分性別的吊唁信息，既尊重了關(guān)系的親密性，又不至于太過(guò)超前的假設(shè)，也不至于留下一個(gè)巨大的問(wèn)題需要回答。

I heard the news about your husband’s passing. Please accept my deepest sympathy for your loss. He was a great friend to me, and I will forever hold him in my heart.

社交媒體將消息快速傳播給每一個(gè)相關(guān)的人。如果你通過(guò)社交媒體聽(tīng)到了死亡的消息，讓悲傷的人知道你是從哪里聽(tīng)到這個(gè)消息的，并向他們保證你是在私下回應(yīng)，并提供你的支持。

I am deeply saddened by the loss of your wife. She was a wonderful woman. I will check in on you later to see what you may need.

這種類型的信息不僅能安慰喪親者，還能讓他們放心，你以后可能會(huì)來(lái)幫助他們解決任何需要。

I was deeply saddened to hear about your brother’s passing. Please offer my sincerest condolences to your family. You have my deepest sympathy.

這類短信是為了紀(jì)念親人的去世，向整個(gè)家庭表示哀悼，同時(shí)也增加了個(gè)人的感情，說(shuō)明去世的人對(duì)你的意義。重要的是不要讓這是關(guān)于你的，所以仔細(xì)考慮你的信息的長(zhǎng)度和你選擇的詞語(yǔ)。

I’m sorry for your loss. Please accept my sincerest sympathy.

有時(shí)候，少即是多。當(dāng)你不知道該對(duì)你的客戶說(shuō)什么時(shí)，當(dāng)信息是真誠(chéng)和發(fā)自內(nèi)心的時(shí)候，一條短信承認(rèn)他們正在經(jīng)歷的事情就足夠了。

I have just heard your news and I am so sorry for your loss. Saying the right thing is never easy, but I just wanted you to know that you are in my thoughts and I am here for you. Anything you need and I’ll be there – just message me.

當(dāng)死亡和葬禮安排的混亂開(kāi)始出現(xiàn)時(shí)，那些悲痛的人可能會(huì)對(duì)寄予他們的期望感到不知所措。確認(rèn)支持在他們需要的時(shí)候是存在的，并讓他們有機(jī)會(huì)從悲傷的強(qiáng)度和社會(huì)的期望中抽出一些時(shí)間。如果這個(gè)人提出一些生意上的請(qǐng)求，你應(yīng)該準(zhǔn)備好為他們花時(shí)間。

I have heard your sad news about [Insert Name] They were a wonderful person and I know you are hurting right now. If there is anything that I can help with in terms of supporting the business at this sad time, then please do not hesitate to contact me. I’m Thinking of you.

這個(gè)表達(dá)簡(jiǎn)單明了，當(dāng)你真的對(duì)喪親者不是那么熟悉，但又覺(jué)得想提供一些慰問(wèn)時(shí)，也是很有用的。

It’s ok to do whatever you feel you need to do to get through this difficult time. People will understand your grief and remember that there is no ‘normal’. I just want you to remember that you have friends, and friends will understand that you are grieving at the moment and won’t judge you. Just remember that [Insert Name] will always be a part of your life; in your heart and in your thoughts.

悲傷以非常不同的方式擊中人們。他們的反應(yīng)可能會(huì)導(dǎo)致他們?cè)谒衅渌榫w之上感到內(nèi)疚，特別是當(dāng)死亡是意料之外來(lái)臨的。如果你特別接近某人，那么這是一個(gè)非常好的句子，它提醒他們那個(gè)已經(jīng)失去的個(gè)人對(duì)他們產(chǎn)生了影響，他們永遠(yuǎn)不會(huì)被遺忘。

I am so sorry for your loss.  I remember them when they did [Insert relevant memory]. They were such a special person that I am sure you will all greatly miss. My thoughts are with you always.

這個(gè)表述的非常具有個(gè)人風(fēng)格，當(dāng)你回憶起某個(gè)有趣的記憶時(shí)，它的效果特別好，可以讓喪親者緩解情緒，讓你的朋友回憶起美好的時(shí)光。這可以讓他們?cè)诙虝r(shí)間內(nèi)把焦點(diǎn)從悲傷中移開(kāi)，并在黑暗時(shí)期提供希望。

03 最后

我們希望你永遠(yuǎn)用不到上面這些句子！但在新冠肺炎期間寫商務(wù)郵件時(shí)，你在用詞和表達(dá)上要格外注意。

（來(lái)源：紅板磚開(kāi)發(fā)信）